The department of Community and Economic Development manages the City's refuse collection through a contract with Rock River Disposal for residents. Our mission is to provide for the collection and disposal of solid waste and recyclables in a manner that is consistent with federal and state regulations as well as to encourage reuse efforts in the community. City-contracted garbage collection is mandatory for all residential dwelling units, four-family and under. Chapter 25 of the City of Rockford General Ordinance sets forth the rules for garbage collection in the City. To the left you will find the most frequent requested information related to garbage service, recycling, yard waste, and the disposal of household hazardous materials.
For billing questions or to set up a new service, please contact the City's Customer Service Center at 779-348-7300. For collection issues related to garbage, recycling, or yard waste, please contact Rock River Disposal direct by phone at 815-965-2489, by email at firstname.lastname@example.org, or click the "Need Help" tab in Waste Wizard tool featured below. The Waste Wizard tool can also assist residents in determining their collection day by simply clicking the "My Schedule" tab and entering the service address. Residents can also use this tool to determine if an item can be recycled or not by clicking the "Waste Wizard" tab. Please note that the Bill Pay feature is not available at this time for our region. Also available to Rock River Disposal customers is the WasteConnect App, a mobile application offering service and recycling information to residents. Simply download the app to stay connected with service schedules, reminders, alerts and recycling information. Please note that the "Pay Your Bill" feature is not available at this time for our region.